Shipping & Returns
Shipping Policy
Once an order is placed and confirmed with us, we dispatch the medication(s) within 24 hours.
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After the shipping details are confirmed with our team, the order tracking details are shared with the customer by an email. The email also gives you our contact details in case you want to call and track your order manually.
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You can have the order shipped to your work address or your residential address as per your personal preferences.
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If you want to ensure that the package is delivered in your hands only, then you can opt for the registered airmail services. This option requires you to sign before they hand you over the package.
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If the buyer is not available in which the package is delivered by the registered airmail services, then a message is delivered to the buyer with the details of other delivery options.
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The buyer can use the contents of the message to collect the package from a nearby post office. The order can be collected until 4 weeks after the message is sent. If you fail to collect the package within 4 weeks, it will be shipped back.
Return & Exchange Policy
If a package delivered to you is damaged or deformed in any way or if you did not receive the package that was due to you, then you are eligible for a refund. In the cases mentioned above, we also offer the customers the option to reship their orders. It’s completely the customers’ choice. We oblige with their requests.
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In case the order has not been received yet, you must wait for it for a minimum of 40 days before applying for the refund.
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In case a wrong order has been sent to you or you want to return your order due to some reasons, you will be eligible for a refund if and only if the product you ship back to us sealed as it, unused and unopened and well within the expiration limit.
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If there are any questions or queries regarding the refund policies, feel free to contact us via email we would respond you within 48 hours ISD time zone. We will be pleased to assist you in any way we can.